We have tried to keep our terms and conditions as straight forward and transparent as possible so that all of our customers fully comprehend their rights and our obligations to them prior to making their purchases. Please ensure to spend some time in reading our returns policy prior to making your purchases on our website. If you require any further clarification on any aspect of our policies then please do not hesitate to contact us.By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.
REFUND AND RETURN POLICY
For all online sales we will accept goods back into stock for a full refund within 28 days of purchase as long as the goods are returned as originally sold with all original packaging and labels intact. Original proof of purchase is needed to verify the 28 days. Outside of this period we will provide an exchange or credit note as long as the goods are returned as originally sold with all original packaging and labels intact. Sale items can only be returned for an exchange.
In Store Policy:
Our returns policy now offers the ability to obtain a refund on goods purchased on or after the 1st January 2018 within 28 days of purchase. All purchases made within store can now be returned within 28 days for a full refund as long as the goods are returned as originally sold with all original packaging and labels intact. Original proof of purchase is needed to verify the 28 days. Any returns made outside of the 28 days will receive an exchange or an in store credit note only. Note that our credit notes are limitless in life span.Items that cannot be returned under either Policy:
- Any item which has been specially ordered or manufactured at your request or personalized/bespoke in nature.
- Socks or tights that have been removed from their original sealed packaging
- Mouth guards
You are more than welcome to return any goods ordered through our website into us in store. Alternatively, should you be posting goods back to us then please remember to keep your proof of posting for your reference. If we have sent your order out incorrectly or any items are faulty/damaged, then we will refund the relevant delivery costs for those items. Please note that where items are not being returned due to fault, that we will not cover the cost of any return postage in line with the Distance Selling Regulations 2000.
Goods returned as faulty within 6 months from the purchase date will be inspected in store. Every instance is dealt with entirely independently and where a manufacturers fault is found the item will be refunded or replaced as applicable/requested. If there is any disagreement as to the cause of the fault then, at the discretion of management, we are able to return the item to the manufacturer for them to analyse and provide us with their conclusion. Any items returned as faulty after 6 months of purchase will only be considered at the discretion of G & S by Valentino Ltd.
METHOD OF REFUND
If goods are returned and accepted as faulty then a refund will be authorised and it will be made via the same payment method as you used to purchase the item originally.
Please remember to keep your proof of posting for your reference when returning anything to us.
Your statutory rights are not affected by our Refund & Returns policy and you will have the benefit of them too. Your rights to return goods are clearly laid out and protected under the EU Distance Selling Directive which can be found at the following link:
We always strive to ensure that our product information, descriptions and images online are always up to date and accurate but we will not be held responsible for any mistakes or omissions to any information provided.
The prices indicated on our website are shown in Pound Sterling. We reserve the right to modify our prices at any moment but this will be indicated to you on your order.
Should there be a clear error within our pricing on our website for any reason then you will be contacted and your order will be corrected. You will have the opportunity and right to cancel your order in this circumstance.
We run promotions in store and online all the time and at no time do we confirm or guarantee that these should be the same. As such prices and promotions may differ slightly between our website and in store. We are under no obligation to honour any in store price or promotion in the event that it differs from any price displayed on our website or vice versa.
The information provided within our website is solely in relation to Griffiths & the Schoolgirl By Valentino Ltd and the services that we offer. Whilst we have made all efforts to ensure that the information provided within this website is fully representative and up to date, we cannot guarantee its completeness and it being reflective of all updates. By accessing our website you agree that G & S By Valentino Ltd will not be liable for any direct or indirect loss arising from the use of the information contained in our website or from the material accessible via web links from our site. All images, pictures, logos etc on our site belong to G & S By Valentino Ltd and are protected by copyright and may not be reproduced without written consent by their respective owner(s).
Our Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and inquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.